Reference

What These Terms Cover for Your Account

These terms set out the rules that apply when you open an account, fund it via DANA, OVO, or GoPay, and access any part of the to2288 lobby.

Account eligibilityDANA · OVO · GoPay transactionsWallet verification requiredJurisdiction-dependent accessAccount security obligations
to2288 What These Terms Cover for Your Account
ACCOUNT PROTECTION

How We Protect Your Account and Data

Your account security and the integrity of your data sit at the centre of how we operate. SSL encryption covers every session — whether you are checking your balance, initiating a DANA deposit, or reviewing your transaction history. We do not store full wallet credentials on our servers; payment authentication happens directly through the DANA, OVO, or GoPay infrastructure.

Data Retention

We keep your account data for as long as your account is active and for the period required by applicable regulations. You may request a summary of what we hold by contacting support.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. No third-party advertising cookies are placed without your consent.

Account Security

Each login triggers an OTP sent to your registered mobile number. If you suspect unauthorised access, lock your account immediately from the security settings page and contact live chat.

Data Change Requests

To update your registered email, phone number, or linked wallet, submit a request through live chat with your identity document. Changes take effect after verification is confirmed.

CONTACT CHANNELS

Reach Us About Any Terms Question

If any part of these terms is unclear — whether it concerns your account status, a wallet transaction via OVO or GoPay, or a verification request — our support team is available around the clock. Reach out through the channel that suits you and we will respond with a direct answer, not a template.

Live Chat Open the chat widget from any page in your account. Our team handles terms queries, wallet verification questions, and account status checks in real time.
Email Support Send a detailed message to our support address for written confirmation of any terms point, account decision, or transaction dispute. We reply within one business day.
Account Help Centre The Help Centre inside your account covers common terms questions — eligibility, wallet rules, verification steps — with answers written for Indonesia account holders.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering your rights, your wallet transactions, and how to get something changed on your account.

Yes. Every transaction processed through DANA, OVO, or GoPay falls under these terms alongside the wallet provider's own rules. Both sets of rules apply at the same time.

Access depends on local law and is available only in eligible regions. It is your responsibility to confirm that using the platform is permitted where you are located.

Contact our support team via live chat or email and ask for a data summary. We will prepare and send it within the timeframe required by applicable regulations.

The updated version is published on this page with immediate effect. Continuing to use your account after an update means you accept the revised terms as they stand.

Verification confirms that the withdrawal goes to the account holder who made the deposit. It is a standard compliance step — not a penalty — and applies to all wallet withdrawals including OVO and GoPay.

Send the details to our email support channel with your account reference and the transaction date. We review every dispute and respond in writing within one business day.